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What You Need to Know Before You Play

Using tcbpl — including making deposits via bKash, Nagad, or Rocket — means you accept these legal terms. Access to our platform depends on your local law and the region you are connecting from, so read this page carefully before opening an account.

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket payment termsUser rights and data handlingContact paths for legal queries
tcbpl What You Need to Know Before You Play
HOW WE HANDLE THIS

Data, Security and Your Account Rights

Your account data — including your registered mobile number, bKash or Nagad wallet details, and transaction history — is stored securely and not shared with third parties outside of what is required to process payments or comply with legal obligations. You can request a copy of your data or ask us to correct inaccurate records at any time through the legal email channel.

Data Retention

We keep account and transaction records for as long as legally required. Records tied to bKash, Nagad, or Rocket deposits are retained to support dispute resolution.

Cookie Use

Our platform uses cookies to keep your session active and remember your wallet preference. You can manage cookie settings through your browser at any time.

Account Security

Login is protected by OTP verification sent to your registered number. We never ask for your bKash or Nagad PIN — if anyone does, report it immediately.

Right to Request Changes

You can request correction or deletion of your personal data by contacting our legal email. We will confirm receipt and advise on the applicable process and timeline.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a legal question — about account eligibility, a disputed transaction via bKash or Nagad, or a data request — use the channels below. We aim to respond to formal legal queries within a reasonable period. For wallet-specific disputes, also contact your bKash, Nagad, or Rocket provider directly, as transaction records sit on both sides.

Legal Email Send formal legal requests, eligibility queries, or data access requests to our legal contact email. Include your account ID and the nature of the request.
Live Chat Support Our support team can flag urgent account-related legal issues and escalate to the appropriate internal team. Available through the platform when you are logged in.
Account Verification Desk For identity checks ahead of Rocket or Nagad withdrawals, our verification desk handles document submissions and responds to account-hold queries.

Common Legal Questions About Your Account

These are the questions we receive most often about legal eligibility, account terms, and data rights. If your question is not covered here, use the legal email channel listed above.

Access depends entirely on your local law and the region you are connecting from. We do not determine legality for you — check your local regulations before registering or depositing.

You must meet the legal age requirement for online gaming in your jurisdiction. Accounts opened by those who do not meet that threshold will be suspended and funds returned pending verification.

Yes. Send a data access request to our legal email with your account ID. We will confirm receipt and provide your data within a reasonable timeframe as required by applicable rules.

Raise the dispute with our support team and your wallet provider simultaneously. Transaction records are held on both sides, and we work with the relevant data to resolve the issue fairly.

Identity checks are a standard step before processing withdrawals via Rocket or other wallet rails. This protects your account and helps us comply with applicable financial integrity requirements.

We retain records for the period required by law. After that period, your data is removed from active systems. You can request details on the specific retention period via our legal email.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.